What do your customers think about their shopping experience on your website? By collecting and publishing their reviews you can improve your brand reputation and reassure your visitors.
Get specific feedback on your catalog of products and populate product listings with authentic and valuable content that will drive your organic traffic.
Reviews of the shopping experience in your stores are published on your certificate page, on the Store Locator and in syndication on Google My Business.
Your customers are your best promoters
Search engines consider customer reviews as premium User Generated Content. Sharing customer reviews improves the performance of your campaigns and your visibility on the web.
Seller Ratings & Ads
Thanks to our partnership with Google, stars will appear in the ads of your campaigns. This is the best way to increase CTR (up to 50%) and reduce CPC (up to 23%).
Rich Snippet & SEO
Your product reviews are integrated into the Rich Snippets of organic search results. All for the benefit of SEO and traffic on your site (up to + 179%).
Product & Website Pages
The publication of customer reviews on a product page can triple your sales, while the website reviews posted on our certificate page will win the trust of users.
Why start collecting reviews now?
Collecting post-purchase reviews leads to tangible results and measurable ROI. Our all-in-one solution makes it easy and here are a few reason why.
Increase conversions when publishing reviews on product sheets.
Increase in traffic with the integration of product reviews in Rich Snippets.
Increase in CTR with the integration of rating stars in your Ads campaigns.
With reviews added to your campaigns, click rates and ad quality increase, leading to a decrease in CPC.
Reviews visually capture your visitors who will spend more time on each page and on your site overall.
Since the start of the pandemic, the consultation of reviews pre-purchase have increased by 45%.
We have developed a solution to manage your reviews with just one tool. Respond to reviews from Google or Facebook directly from our interface and optimally check your online reputation.
Do you want to spread the feedback of your real customers also on other channels where your brand is talked about? Your customers’ voice is precious, we help you spread it and improve your brand reputation anywhere on the web.
Reviews improve your web presence, which is why sharing them is so important. With review syndication, you will also find the feedback collected with us on your Google My Business listing and on your store pages.
Let your community speak for you
Who knows your products better than your customers? With our Questions & Answers module, you can involve your community of customers. Let them answer your visitor’s questions and to reassure them of your product quality.
Convert up to 45% of users who have abandoned carts. Keep customers from leaving your site with reassurances on your product pages. Your customers’ responses are a source of transparency for users.
Your customers will enrich the product pages of your site for you. This type of User Generated Content will also be appreciated by Google which will rank your pages higher, increasing your online visibility.
Engage with your customers and increase their loyalty to your brand. Your satisfied customers will be happy to help your future customers in their purchase decision.
Does a user interested in your product have any doubts? You can leave a question by clicking on the button located in the article page.
Customers who purchased that product will receive a notification to answer the question. Your staff will also be able to respond.
Answers and conversations are published on the product sheet: the pages will then be optimized with additional content useful for users.
Analyze customer reviews
Your customer reviews are a valuable source of insights. Make the most of their potential. With our SmartData analysis tool you can easily analyze your customer reviews to: anticipate new consumption trends, optimize your online catalog and improve the Customer Experience.
Real Time Analysis
Automatically create intuitive reports and compare the information collected with your questionnaires. CSAT, NPS, KPIs, product rankings and points of sale: in one click you have access to a global view of all data.
Customize dashboards and reports based on the relevant department, store or region. This way you will share the right data with the right people.
Valuable data is at your fingertips: use it to predict the best-selling products, identify the most or least performing points of sale and improve the shopping experience of your consumers. The possibilities for growth are endless!
The Many Integrations Available to you
CRM solutions, CDP, email marketing, helpdesk, and analysis. Ratings & Reviews integrates with the main tools on the market to guarantee a fluid, integrated and efficient data collection.